Privacy Policy | Tarangeeta

Tarangeeta respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect when you visit tarangeeta.com, create an account, contact us, or place an order, and how we use, share, protect, and retain that information.

1. Who we are

Tarangeeta is a handcrafted clothing and textile label based in Gurugram, India.

Business address:
C1/2208, Paras Dews
Sector 106, Gurugram 122006
India

Email: sales@tarangeeta.com
Telephone: 9717887227 / +91 95996 19434

2. Information we collect

Depending on how you use our website, we may collect:

Your name, email address, telephone number, billing address, and delivery address.
Account information, login details, preferences, and password-reset information. Passwords are stored in protected form and are not visible to Tarangeeta staff.
Order details, products purchased or pre-ordered, order status, delivery information, courier information, tracking number, and communications about an order.
Payment method and payment-status information. We do not ask customers to submit online banking passwords or card PINs through the website.
Messages, inquiries, photographs, or other information voluntarily submitted through our contact channels.
Technical information such as IP address, browser type, device information, security logs, and essential cookie data.

3. How we use your information

We use personal information only for lawful and necessary purposes, including to:

Create and manage customer accounts.
Accept, confirm, process, prepare, deliver, and update orders and pre-orders.
Verify bank-transfer payments manually and administer cash-on-delivery orders.
Communicate about payment, order status, production, courier, tracking, delivery, returns, cancellations, or customer support.
Respond to inquiries and requests for custom creations.
Operate, secure, troubleshoot, and improve the website.
Prevent fraud, misuse, and unauthorised activity.
Maintain records required for accounting, taxation, disputes, and compliance with applicable law.
Send promotional messages only where permitted and where you have agreed to receive them. You may withdraw that consent at any time.

4. Orders and payments

For bank-transfer orders, payment is confirmed only after Tarangeeta manually verifies receipt of the funds. For cash-on-delivery orders, payment is due according to the terms shown at checkout or communicated for that order.

We may keep transaction references and payment-status records, but we do not intentionally store your online banking credentials. If we introduce a third-party payment gateway, that provider will process information under its own privacy terms and security practices.

5. Cookies and website technology

The website may use essential cookies required for the shopping cart, checkout, customer login, security, and saved preferences. Disabling essential cookies may prevent parts of the website from working correctly.

If Tarangeeta introduces analytics, advertising, or other optional cookies, this policy and the website’s consent controls will be updated as appropriate.

6. When we share information

We do not sell or rent customer personal information. We may share only the information necessary with trusted parties that help us operate the store, including:

Website hosting, security, backup, and technical-support providers.
Email and communication providers.
Couriers, shipping providers, and fulfilment partners.
Payment providers if additional payment services are introduced.
Professional advisers such as accountants, auditors, and legal advisers.
Government, regulatory, law-enforcement, or judicial authorities when disclosure is legally required.

Service providers should use the information only for the services they perform for Tarangeeta and apply appropriate safeguards.

7. International orders and data processing

If you order from outside India, your information may be shared with international couriers or processed through service providers located in another country where necessary to fulfil your order, communicate with you, or operate the website. We will take reasonable steps to ensure that such processing is limited to the required purpose and complies with applicable law.

8. How long we keep information

We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected or as required by applicable accounting, taxation, consumer-protection, dispute-resolution, fraud-prevention, and other laws.

Order and transaction records may therefore be retained after an order is completed. Information that is no longer necessary will be deleted, anonymised, or securely archived, subject to legal requirements.

9. Security

We use reasonable technical and organisational safeguards intended to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. Access should be limited to people who need the information for store operations.

No internet transmission or electronic storage system is completely secure. Customers should use a strong, unique password and contact us promptly if they believe their account or information has been compromised.

10. Your privacy rights

Subject to applicable law and records we are legally required to retain, you may ask Tarangeeta to:

Confirm whether we process your personal information and provide information about that processing.
Correct inaccurate or misleading information.
Complete or update incomplete or outdated information.
Delete information that is no longer required.
Withdraw consent where consent is the basis for processing.
Address a complaint concerning how your personal information has been handled.

To protect customers, we may request reasonable information to verify the identity of the person making a request. Requests may be sent to sales@tarangeeta.com.

11. Children’s privacy

The Tarangeeta online store is intended for adults. A person under 18 should use the website or place an order only with the involvement and consent of a parent or legal guardian. We do not knowingly seek to collect personal information from children without appropriate parental consent.

12. Personal-data incidents

If a personal-data incident creates a risk to customers, Tarangeeta will take reasonable steps to contain and assess it and will provide notifications where required by applicable law.

13. Third-party websites

Our website may link to Instagram or other third-party services. Tarangeeta does not control their privacy practices. Please review the privacy policy of any third-party service before providing information to it.

14. Changes to this policy

We may update this Privacy Policy when our services, technology, or legal obligations change. The revised policy will be posted on the website with an updated effective date. Material changes may also be communicated through the website or by email where appropriate.

15. Contact and grievance assistance

For privacy questions, requests, or complaints, please contact:

Tarangeeta Privacy Contact
Email: sales@tarangeeta.com
Telephone: 9717887227 / +91 95996 19434
Address: C1/2208, Paras Dews, Sector 106, Gurugram 122006, India

We will acknowledge and address privacy concerns within a reasonable period and in accordance with applicable law.

Account deletion and data retention

You may request deletion of your Tarangeeta customer account from the Account details section. We cannot complete deletion while an order is awaiting payment, being prepared, in transit, or otherwise still under process. When deletion is approved, we remove your login, saved addresses, and account profile. We may retain limited transaction, invoice, tax, fraud-prevention, dispute, and legal records for the period required by applicable law. Retained information is restricted to those purposes and is not used for marketing.